Operations Supervisor - Safari Island Community Center Edit listing

**OPERATIONS SUPERVISOR- Safari Island Community Center**

**SAF SFM, LLC**

*LOCATION: Waconia, MN*

**DEPARTMENT: OPERATIONS**

**REPORTS TO: OPERATIONS MANAGER**

**STATUS: PART-TIME (NON-EXEMPT)**

**++ABOUT THE COMPANY:++**

Safari Island Community Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Waconia, MN. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Safari Island Community Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

**++POSITION SUMMARY:++**

The Operations Supervisor for the venue is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

**++PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:++**

* Provide courteous and friendly service to all guests and staff
* Supervise and coordinate daily operations of the venue, including maintenance, scheduling, and facility management
* Assist in managing inventory of venue supplies, including maintenance materials, food & beverage items, and equipment
* Be responsive to guest concerns and direct to appropriate manager to resolve
* Enforce facility policies and procedures
* Have general knowledge regarding program options and facility events
* Assist other departments as necessary
* Ensure correct equipment is available for all games
* Monitor operations
* Respond to all incidents, accidents, injuries, and altercations as needed
* Complete and file corresponding paperwork as necessary
* Assist with daily maintenance and upkeep of department equipment
* Assigning duties to staff during shifts
* Inspect equipment and communicate the need for repairs or replacements to management
* Ensure health and safety standards are followed
* Responsible for opening and closing of facilities
* Communicate to Operations Manager and General Manager on event set and breakdown
* Complete special projects, daily assignments, and other duties as directed by management

**++MINIMUM QUALIFICATIONS:++**

* Ability to work with a wide variety of ages from preschool through adult
* Knowledge of maintenance and operations is highly desirable
* Proven experience in facility management, preferably in a venue or similar environment
* Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
* Excellent communication skills, both verbal and written
* Ability to maintain focus in a high-volume, fast-paced environment
* Must have excellent guest service skills
* Must be detail-oriented and have outstanding organizational skills
* Ability to multi-task and prioritize
* Ability to remain calm and focused in difficult and stressful situations
* Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
* Must work well with others
* Commitment to the safety and wellbeing of others
* Must possess a valid drivers license

**++WORKING CONDITIONS AND PHYSICAL DEMANDS:++**

* Must be able to lift 50 pounds waist high
* Will be required to stand for extended periods of time
* Will be required to work indoors and outdoors year-round
* Must be able to work independently in a busy environment
* Must comply with safety and health code standards
* Facility has intermittent noise